IT Support Services
Kerrysson’s portofolio of Managed IT Support Services are dedicated to small to medium size businesses and non-profits organization nationwide and Africa wide. Designed for organisations without expert in-house IT support, this service is for businesses who like to know their IT support costs are fixed. Our services are designed to help the business grow large enough to be well-managed.
As a specialist firm that understands your business, we know that your resources and time are precious and that you need to be focused on what's most important for the business. Leverage our small business IT support expertise and passion for small business success to your advantage - whether that's providing IT support to your employees, protecting your critical data, or supporting your office in the cloud with our hosted solutions.
No matter what Kerrysson services you utilize, you can count on experiencing our Excellent Service Delivery, delivered by a team that is 100% committed to your success, satisfaction, and great return on your investment.
Desktop Support Plans for Small Business Needs
Kerrysson Desktop Support Plans provides the comprehensive preventive maintenance services your computer needs without delay or interruption to your business. We provide a complete solution for supporting and managing the overall health of every computer in your company.
Our support plans ensure that all your computers are:
- functioning properly,
- protected against spyware and virus,
- backed up regularly and
- secure against disasters
- well documented according to their roles and ownerships
We make sure that your computers help you run more efficiently and Kerrysson ensures that is possible around the clock.
Help Desk Support Remote and Onsite Assistance
Kerrysson’s IT support is always available when you need it
Kerrysson Help Desk support is available 24/7 (round-the-clock), including weekends and holidays, to help your users with their IT support needs. At any time your organization needs IT help of any kind, they can call our Help Desk and speak with one of Kerrysson’s qualified engineer. And they can be rest assured that every of their needs are well understood and addressed promptly. Contact us for more information.
With onsite and remote assistance you're well and always covered
Kerrysson runs the best and up-to-date technologies available in order to address IT support problems remotely. Your users can log a ticket to us for remote assistance instead of having to call in to schedule an onsite visit with one of our engineers, or in case of emergency we can also schedule an engineer to come onsite to help. We have the technologies needed to immediately assess and address your server, desktop, and network issues.
Portal Management System
Kerrysson's Portal Management System gives your organization an immediate access to an administrative and collaborative dashboard which puts you in the driver’s seat when managing your IT systems across board.
Simplify IT systems management
With Portal Management System, this gives your organization the edge and quick access to vital and necessary information about its services with Kerrysson and its IT environment. Through the Portal Management System you have access to upcoming scheduled support, Client Services Delivery Reports, proposals, and more. Also available on the Portal Management System are financial data such as billing statements, past and current invoices, payment histories and many more as customized according to the uniqueness of each organization.
Communicate with your entire IT support team at once
While your organization can always contact Kerrysson by phone, the Portal Management System provides a uniquely flexible interactive communication center. The Portal Management System makes it simple to communicate with your organization’s entire account team. Simply enter a request and rest assured that the right team member will receive it and reply so that everyone can view the response. With the Portal, once your organization enters a request, it can easily track the status from initial inquiry to final resolution.
Server Virtualization
Server virtualization is a virtualization technique that involves partitioning a physical server into a number of small, virtual servers with the help of virtualization software. In server virtualization, each virtual server runs multiple operating system instances at the same time. Typical enterprise data centers contain a huge number of servers. Many of these servers sit idle as the workload is distributed to only some of the servers on the network. This results in a waste of expensive hardware resources, power, maintenance and cooling requirements. Server virtualization attempts to increase resource utilization by partitioning physical servers into several multiple virtual servers, each running its own operating system and applications. Server virtualization makes each virtual server look and act like a physical server, multiplying the capacity of every single physical machine.
The concept of server virtualization is widely applied in IT infrastructure as a way of minimizing costs by increasing the utilization of existing resources. Virtualizing servers is often a good solution for small- to medium-scale applications. This technology is widely used for providing cost-effective web hosting services.
You can use any of our services on a Pay-As-You-Go basis, Monthly Account or Fixed Cost Contract. Contact us to discuss how our services could benefit you.